Terms & Conditions

Please read the following terms carefully prior to using this website. By using this website you must agree to the following terms of use.

Travel Terms and Conditions:

SerandibTravel.com will require the following credit card information to process travel purchase through us. This includes:
a) Card number
b) Billing Address
c) Card type
d) Card holder’s name
e) Phone number
f) Expiry date
  1. We may ask credit card holders to fill our credit card authorization form and fax it to us in order to process the tickets. You can download the form on pdf format from our website.
  2. The card holder & any companions traveling on the same itinerary may only purchase tickets to travel. If you wish to purchase for someone else not traveling with you, you may call us to make necessary arrangements to do so.
  3. We do not accept personal cheques. However you may deposit the full payment directly to our bank account. Please call us to get the bank details.
  4. Many of the services, such as airfares, hotel rates, tours, packages, cruises, insurance which made up your travel booking are provided by independent third party suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. We accept no responsibility for information supplied to us by the third parties.
  5. All our booking fares are in Canadian currency. All charges will be processed in CDN onto your credit card.
  6. Before making a booking please make sure you check the correct spellings of your name according to your passport. Name changes are not allowed once the booking is confirmed.
  7. It should be noted all documents are non transferable. Such documents may include but are not limited to airline tickets, hotel vouchers, tour vouchers or any other documents used to confirm an arrangement with a service provider. Such documents may also be subject to conditions such as, but not limited to being non refundable, non date changeable and subject to cancellation or amendment fees. It is you responsibility to familiarize with these conditions.
  8. We highly recommend that you purchase travel insurance to provide adequate coverage for all persons. It should be purchased the same day the tickets are issued in order to be valid. Optional travel insurance must be purchased on this website or by calling us. Please note that there are exclusions to the coverage of insurance. It is your responsibility to be familiar with the insurance coverage.
  9. We require a minimum of 4 days advance purchase to issue tickets on most of the airlines.
  10. We are not responsible for fare increases for bookings not confirmed with a valid record locator.
  11. Fares are subject to change until the credit card is provided, verified, approved and tickets are issued. The details of the prices, packages, tours, flights and other information displayed on our website are subject to change without notice.
  12. Once approved, Electronic tickets will be printed & send to your email within 24 to 48 hours of issuing. Some airlines issue only paper tickets, which will be send to credit card holders billing address only. We do not accept P.O. Box numbers even if it is the card holders billing address.
  13. Paper tickets are subject to a 7day express delivery fee of CAD $ 15 or 3 day delivery fee of CAD $ 30.
  14. Airlines check photo identification on all passengers to protect credit card holders. For E-ticketing, please present credit card information that was used to purchase tickets, along with a picture ID at the airport. Do not go to the airport without a copy of your Electronic Ticket or your Paper Ticket of each traveling passengers.
  15. Booking on Charter flights & West jet are confirmed & has to be purchased instantly. Tickets booked on regular airlines are issued during office hours of Serandib Travel.com. Tickets purchased after hours including Sundays & holidays will be processed on the next business day. If the ticket price you were quoted is not valid in the ticket processing date, we will notify you & give you the option of booking the new fare within 48 hours.
  16. Before purchasing tickets it is the responsibility of the passengers to have valid travel documents. This may include a valid passport, visas, return or onward tickets, sufficient funds & medical inoculations for infected areas or countries; otherwise you will be denied boarding.
  17. All passengers must contact the destination country’s consulate to obtain necessary visas to enter the country. It is also necessary to check the travel advisory report from the department of foreign affairs before traveling to some countries(www.catsa-acsta.gc.ca, www.tsa.gov, www.baa.co.uk ).
  18. The name on all travel documents must match. (passport, ticket, visa)
  19. Some countries have a departure tax payable at the airport before departing the country.
  20. Seats preferences are done through the airlines, but cannot be guaranteed. Some seating is done at the airport check-in only. Special request (meals, wheelchair assistance) has to be requested 72 hours prior to departure.
  21. Passengers must check-in at the airport two hours prior to departure for domestic flights and three hours prior for international flights.
  22. Passengers must reconfirm the flights with the airlines 72 hours prior to departure at origin & destination as delays, time change and cancellation of flights may occur. It’s always best to check with the airlines for any changes on the day of the flight. We will not call you to advice on changes to the discount nature of the ticket.
  23. A valid credit card must be used at all times. Your reservation will be cancelled due to an invalid credit card, billing address or other reason why a ticket may not be issued. We will notify you by email and this may result in a higher fare. You may advice us if you wish to pay the higher price or to cancel the booking.
  24. Your name, address, must match the credit card billing address on your monthly statement issued from the bank or the transaction will be denied.
  25. In order to receive tickets at the address given by the card holder, someone must be available to sign for the tickets when it arrives. Failure to do so you might not receive the tickets on time for travel.
  26. All fares are subject to change and in rare instances fares listed may not include additional charges, taxes and fees. In this case we will notify you by email of any difference between the actual fare and the listed fare. You may advice us whether you wish to purchase the tickets at the new price.
  27. Prices displayed on our website are offers of sale which are subject to availability and final verification.
  28. We reserve the right not to issue tickets, for reasons such as credit card number does not match with the card holder, phone number cannot be verified or the billing address does not match. Also the travel should only originate in Canada.
  29. In the event that collecting efforts have to be made through a collection agency, you will be responsible for all costs incurred to collect debt.
  30. Anyone under age of 18 or minors is not permitted to purchase anything from this website.

When using this Website:
SERANDIB TRAVEL.COM allows you to look at content from its website for personal use only as long as all information remains unchanged. You are not permitted to change, hack or decompile any images or code from this website. Reproduction or redistribution of this website for commercial purposes is not permitted without the written permission of serandibtravel.com and or its third party providers and distributors. The content of this site is also copyrighted and trademarked and is subject to applicable laws regarding trademark and copyright protection. Breaking any Terms of use automatically revokes your authorization to use this Site as well as the electronic or paper retention of any of its information including but not limited to text or graphics.

The information provided on this website is provided without warranty. Serandib Travel.com further does not guarantee the availability of posted products and prices and may withdraw or change information without notice. We do not represent or warrant that this website, the server that makes it available or any of our products or services supplied through this website will be free of errors, viruses or defects. Your access and use if this website is subject to factors beyond our control. We do not warrant that this website or the products and services offered via this website will meet your requirements or that the service will be uninterrupted. We will use our best endeavors to make this website secure. However due to the nature of the internet we do not warrant that this website will be secure.All service providers, hotels, airlines, Etc... Providing travel and other services to serandibtravel.com are independent contractors, not affiliated or agents of serandibtravel.com. Its affiliates and agents are not liable for actions, omissions, errors, representations, warranties, negligence, breach of contract, personal injuries, death, property damage, or any other damages or expenses resulting from service providers. Serandibtravel.com have no liability and will not refund due to an event due to delay, cancellation, overbooking, strike, terrorism, and any other causes that is beyond their direct control. Serandibtravel.com has no control and is not responsible for any additional expenses, delays, omissions, rerouting, of acts of interference by the government or legal authorities.

Privacy and Security:
When making a booking, Serandib travel.com only forward required information to airlines or other travel service providers in order to ensure your booking is processed as requested. We also monitor and retain certain information to protect Serandib travel.com from fraudulent use of credit cards. Serandib travel.com does not under any circumstances sell personal information with other with other companies.

Limitation of Liability:
SERANDIB TRAVEL.COM or other third parties listed on this site cannot be held liable for any damages as a result of using this website (including but not limited to damages resulting in lost revenue, malfunctioning equipment or lost data).

User Information:
Any information that you provide to our website is regarded as non-confidential and non-proprietary. SERANDIB TRAVEL.COM and its employees will be free to use all Communications in any format for any and all commercial or non-commercial purposes. No person is permitted to transmit any information to this site that is threatening, obscene or illegal.

Third party Links:
From time to time our website may provide links to other relevant websites that are not associated with SERANDIB TRAVEL.COM. Although we do periodically monitor these sites, we accept no responsibility for the content of these sites as it is entirely out of our control. We further do not accept any responsibility for damages occurring as a result of using these links.

SERANDIB TRAVEL.COM may change its Terms of Use at any time. To view the most current terms that are binding to all users of this website, review this page prior to using this website and when making a booking.

UPDATED ON August 2008

By using this website you agree to be bound by its Terms of Use.

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